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The True Impact of Cybersecurity Regulations on MSPs

With a Focus on CAN/DGSI 104

7 Minute Module

Impact of Regulations on MSPs page.png

The True Impact of Cybersecurity Regulations on MSPs


The cybersecurity landscape is constantly evolving, driven by increasingly sophisticated threats and a growing awareness of the criticality of data protection. This evolution naturally extends to the regulatory sphere, with new laws and compliance standards emerging at a rapid pace. Managed Service Providers (MSPs) find themselves at the center of this regulatory storm, facing a unique set of challenges and opportunities.


In this Learning Module, we explore the key regulatory impacts on MSPs as it pertains to CAN/DGSI 104, discuss the challenges you face, and outline strategies for navigating this complex terrain successfully. Please review the Regulatory Landscape Learning Module for an overview of each of the regulations.


By proactively addressing these challenges and implementing robust security measures, you ensure your compliance and gain a competitive advantage by demonstrating a commitment to data security. By embracing these strategies, you can effectively navigate the regulatory landscape, protect your clients' data, and build a strong foundation for long-term success.


Key Factors:

  • Data privacy regulations are becoming increasingly stringent.

  • Compliance with various standards and frameworks is essential.

  • MSPs must invest in robust security measures and employee training.

  • Building strong client relationships is crucial for navigating the regulatory landscape.


Challenges Faced by you, the MSP:

  • Staying informed: The regulatory landscape is constantly evolving, making it challenging to stay abreast of all relevant laws and standards.

  • Meeting compliance requirements: Implementing and maintaining compliance with multiple regulations can be complex and resource-intensive. As a Canadian MSP, focusing on the CAN/DGSI 104 regulatory framework ensures you are compliant with Federal cybersecurity laws.

  • Demonstrating compliance to clients: You must effectively communicate your compliance efforts to clients to build trust and maintain a competitive advantage.

  • Avoiding data breaches: A single data breach can have severe consequences, including financial penalties, reputational damage, and loss of customer trust. Completing your audit with the assistance of 123 Cyber’s 123 Audit Prep, ensures your systems and processes meet the Canadian cybersecurity regulatory requirements.

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Strategies for Navigating the Regulatory Landscape:

  • Conduct regular risk assessments: Regularly assess the organization's risk exposure to identify potential vulnerabilities and prioritize mitigation efforts.

  • Develop and implement a robust compliance program: This should include policies, procedures, and controls to address all relevant regulations.

  • Invest in cybersecurity training and awareness: Educate employees about security risks and best practices to minimize the risk of human error.

  • Leverage technology: Utilize security information and event management (SIEM) solutions, intrusion detection systems (IDS), and other technologies to enhance security posture.

  • Engage in active regulatory compliance: Contact the 123 Cyber team to discuss what regulations apply to you and how to ensure you are ready for an audit 

  • Build strong client relationships: Maintain open and transparent communication with clients regarding security measures and compliance efforts.

  • Stay informed: Continuously monitor regulatory changes and adapt security programs accordingly.


Navigating CAN/DGSI 104


CAN/DGSI 104 is a voluntary standard developed by the Canadian Standards Association (CSA) in collaboration with the Communications Security Establishment (CSE). It provides a comprehensive framework for managing cybersecurity risks within ICS environments, encompassing areas such as:

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  • Risk assessment and management: Conducting thorough risk assessments, identifying vulnerabilities, and implementing appropriate mitigation measures.

  • Incident response and recovery: Developing and testing incident response plans to minimize the impact of cyberattacks.

  • Supply chain security: Ensuring the security of the entire supply chain, from procurement to decommissioning.

  • Personnel security: Implementing measures to protect sensitive information and prevent insider threats.

  • Information security: Protecting critical information related to ICS operations.


Impact on you, the MSP:


CAN/DGSI 104 has significant implications for MSPs serving organizations within critical sectors, including:

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  • Increased compliance requirements: MSPs must ensure that their services and solutions align with the requirements of CAN/DGSI 104. This may involve implementing specific security controls, conducting regular audits, and maintaining detailed documentation.

  • Enhanced security obligations: MSPs will be held accountable for the security of their clients' ICS environments. This may include liability for data breaches, service disruptions, and other cybersecurity incidents.

  • New service offerings: MSPs can leverage CAN/DGSI 104 to develop new security services, in cooperation with 123 Cyber, such as:

    • CAN/DGSI 104 assessments and audits: Helping clients assess their compliance with the standard.

    • Implementation of security controls: Assisting clients in implementing the necessary security measures to meet CAN/DGSI 104 requirements.

    • Incident response services: Although 123 Cyber doesn’t provide software services directly, we can recommend services that allow you to provide 24/7 monitoring and incident response capabilities to help clients mitigate the impact of cyberattacks.

  • Competitive advantage: MSPs that demonstrate compliance with CAN/DGSI 104 can gain a competitive advantage by differentiating themselves in the market and building trust with clients.


CAN/DGSI 104 presents both challenges and opportunities to serve critical infrastructure organizations. By understanding the requirements of the standard and implementing appropriate security measures, you ensure compliance and build stronger client relationships.


Navigating the complex regulatory landscape is a critical challenge for MSPs. However, by proactively addressing these challenges and implementing robust security measures, you demonstrate a commitment to data security and client trust.

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Disclaimer: This Learning Module is for informational purposes only and should not be construed as legal or professional advice. For professional cybersecurity advice, please contact us at 123 Cyber. We are happy to answer any of your cybersecurity questions and help you with the cybersecurity audit process.

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This training series is based on the CAN/DGSI 104 NATIONAL STANDARD OF CANADA Baseline cyber security controls for small and medium sized organizations (typically less than 500 employees), the Canadian Centre for Cyber Security controls and the National InstiCAN/DGSI 104 NATIONAL STANDARD OF CANADAtute of Standards and Technology (NIST). 

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This tutorial is a guideline for best practices, but you are encouraged to review your company's password policy to ensure you are following your organization's procedures. 

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If you are interested in becoming CAN/DGSI 104 compliant, or would like to join our affiliate program: 
 

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